Terms & Conditions

1. Definitions

‘Customer’ or ‘You’ means the individual, company, organisation or legal entity purchasing, subscribing to or using the Services.

‘Services’ means the Segnol ERP software platform, website, applications, modules, APIs, integrations, implementation services, support services, managed payroll services and other services made available by us.

‘Customer Data’ means information and other data submitted, uploaded, imported, generated or otherwise provided by or on behalf of the Customer through the Services.

‘Authorised User’ means an individual authorised by the Customer to access or use the Services.

‘Order Form’ means a commercial document agreed between the Customer and Segnol ERP specifying Services, subscription, pricing, term or other commercial conditions.

‘Subscription Term’ means the period during which the Customer is authorised to use the applicable Services.

2. Acceptance of these Terms

By accessing the website, creating an account, registering for a trial, signing an Order Form, purchasing a subscription or using the Services, you agree to these Terms. Separately executed agreements prevail to the extent of any conflict.

3. Description of the Services

Segnol ERP provides cloud-based ERP and workforce management software. Depending on the subscription, Services may include employee, payroll, attendance, leave and HR management, statutory calculations and reports, employee self-service, financial and operational modules, integrations, implementation, managed payroll and other features introduced from time to time.

4. Website use

Website content is provided for general informational purposes and may change from time to time. We do not guarantee that all content will always be complete, current or error-free.

5. Account registration

Customers are responsible for accurate account information, protecting credentials, controlling access, assigning permissions and removing unauthorised users.

6. Free trial and evaluation

Trial accounts may have limitations and may be modified or discontinued. No service-level commitment applies to trials. Unless the Customer subscribes to a paid plan, trial Customer Data may be deleted 30 days after the trial ends and any additional retention period communicated by Segnol ERP.

7. Subscription and authorised use

Subject to payment of applicable fees and compliance with these Terms, Segnol ERP, at its sole discretion, grants the Customer a limited, non-exclusive, non-transferable and revocable right to access and use the Services during the Subscription Term.

The Services are provided for the Customer's internal business purposes and may not be resold, sublicensed or commercially exploited for unrelated third parties unless expressly permitted in writing.

8. Customer responsibilities

The Customer is responsible for the accuracy and legality of Customer Data, required notices and permissions, appropriate user access, review and approval of payroll and statutory calculations, compliance with applicable law and the actions of Authorised Users.

9. Payroll and statutory compliance

Segnol ERP may provide payroll calculations, statutory files and reports. Statutory rules may change, and the Customer remains responsible for accurate source data, reviewing calculations, approvals, registrations, payments and deadlines.

Nothing in this section limits Segnol ERP’s obligations under the section headed Warranties or the section headed Segnol ERP IP Indemnification, or relieves Segnol ERP of responsibility for a defect in the Services attributable to Segnol ERP.

10. Customer Data and ownership

The Customer retains ownership of Customer Data. The Customer grants Segnol ERP limited rights necessary to host, process, transmit, back up, support, secure, troubleshoot and operate the Services. Segnol ERP may use aggregated and appropriately de-identified information for analytics, security, benchmarking, product development and service improvement.

11. Data protection and privacy

Segnol ERP's processing of personal data is governed by the Privacy Policy and, where applicable, a Data Processing Agreement. Each party will comply with applicable data protection laws relevant to its role. Segnol ERP’s standard Data Processing Agreement is available at www.segnolerp.com/dpa and, where executed or incorporated by reference, forms part of these Terms.

12. Data export

The Customer may export Customer Data using available functionality. Upon termination, Customer Data will remain available for export for the period specified in the applicable Order Form or, where no different period is specified, 60 calendar days after termination. After that period, Segnol ERP may delete Customer Data in accordance with its retention practices, subject to applicable legal requirements.

13. Intellectual property

The Services and related software, architecture, workflows, APIs, documentation, designs, trademarks and other technology are owned by or licensed to Segnol ERP. Except for the limited licence granted, no rights are transferred. Customers must not copy, reverse engineer, decompile, disassemble or use the Platform to develop a competing product.

14. Customer feedback

Segnol ERP may use suggestions and feedback without restriction or compensation, provided Customer Confidential Information is not disclosed.

15. Acceptable use

Customers must not violate law, infringe rights, upload malicious code, conduct unauthorised security testing, gain unauthorised access, interfere with the Platform, circumvent controls, scrape data, impersonate others or process personal data without appropriate authority.

16. Third-party services and integrations

Services may integrate with third-party providers, which may be subject to separate terms and privacy policies.

17. Availability and support

Segnol ERP currently targets 99.982% monthly uptime for the production Service, excluding scheduled or emergency maintenance, force majeure, third-party failures, telecommunications failures, Customer-caused incidents, emergency security interventions and other events outside reasonable control.

Current support window: Monday–Saturday, 9:30 AM – 6:30 PM IST.

18. Fees, billing and taxes

Fees are charged according to the applicable pricing plan or Order Form and may be based on employees, users, modules or other agreed metrics. Indian Rupee pricing is exclusive of applicable GST and taxes unless stated otherwise.

19. Price changes

Price changes for existing customers will normally take effect on renewal and will be communicated at least 30 days before renewal unless otherwise agreed.

20. Refunds

Refunds, cancellations and credits are governed by the applicable Refund Policy and/or Order Form.

21. Confidentiality

Each party must protect confidential information using reasonable safeguards and use it only for the business relationship.

22. Security

Segnol ERP will maintain reasonable administrative, technical and organisational safeguards designed to protect the Services and Customer Data.

23. Suspension

Segnol ERP may suspend access for unpaid fees, material breaches, security risks, unlawful use, legal requirements or where reasonably necessary to protect the Services or users.

24. Warranties

Segnol ERP will provide the Services with reasonable skill and care, subject to applicable law and the limitations stated in these Terms.

25. Statutory and business decisions

Information and calculations generated by the Platform should be reviewed before reliance for payroll, taxation, filings, employment, accounting, financial or legal decisions.

26. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages. Segnol ERP's aggregate liability will not exceed fees paid for the 12 months preceding the event giving rise to the claim, subject to liabilities that cannot legally be limited.

27. Customer indemnification

The Customer will indemnify Segnol ERP against relevant third-party claims arising from Customer Data, unlawful use, violations of these Terms or applicable law, infringement by Customer Data or acts and omissions of Authorised Users.

28. Segnol ERP IP indemnification

Subject to these Terms, Segnol ERP will defend the Customer against certain third-party claims alleging infringement by authorised use of the Services, subject to stated exclusions.

29. Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, infrastructure failures, war, government action and similar events.

30. Term and termination

The Subscription Term is specified in the Order Form. Unless otherwise agreed, subscriptions may automatically renew for the applicable renewal period unless either party provides written notice of non-renewal at least 30 days before renewal. Either party may terminate for uncured material breach after 30 days' written notice.

31. Effect of termination

Upon termination, access ends and outstanding fees remain payable. Customer Data remains available for export for 60 calendar days unless otherwise agreed, after which it may be deleted subject to applicable legal retention requirements.

32. Changes to Services

Segnol ERP may modify the Services and will use reasonable efforts to avoid materially reducing core functionality during an active subscription term.

33. Changes to these Terms

Segnol ERP may update these Terms to reflect changes to Services, law, regulatory requirements, security requirements or business practices.

34. Assignment

Neither party may assign these Terms without consent, except that Segnol ERP may assign them to an affiliate, successor or relevant acquiring/restructuring entity.

35. Governing law

For customers contracting with Dinjan Consultancy Limited in India, these Terms are governed by the laws of India. Disputes will first be discussed in good faith and, if unresolved within 30 days, referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator in English seated in Ahmedabad, Gujarat, India.

36. Future US and UK customers

Segnol ERP initially operates primarily in India. When launching in the United States or United Kingdom, Segnol ERP may introduce regional terms, privacy notices, DPAs and other jurisdiction-specific provisions. Where a Customer contracts through Dinjan Infotech LLC, applicable US-specific contractual provisions may apply.

37. Electronic communications

Customers consent to receive account, billing, service, security, legal, product and support communications electronically to the extent permitted by law.

38. No waiver

Failure to enforce a provision is not a waiver.

39. Severability

If a provision is invalid or unenforceable, the remaining provisions remain effective.

40. Entire agreement

These Terms, together with applicable Order Forms, agreements, Privacy Policy, Refund Policy, SLA and incorporated documents, constitute the agreement regarding the Services.

41. Contact us

Dinjan Consultancy Limited, doing business under the brand name ‘Segnol ERP’

Address: 914 Maple Trade Center, Near Surdhara Circle, Memnagar, Ahmedabad, Gujarat – 380052, India

CIN: U58201GJ2023PLC140264

US Entity: Dinjan Infotech LLC, 1968 S. Coast Hwy #4391, Laguna Beach, CA 92651, USA

Email: hello@segnolerp.com

Website: www.segnolerp.com