Refund & Cancellation Policy

1. Scope

This Policy applies to Segnol ERP subscriptions and related services purchased directly from Dinjan Consultancy Limited in India, including software subscriptions, implementation, migration, training, customisation, integrations and managed payroll services. Negotiated agreements prevail where applicable.

2. Free trial

Where offered, a free trial allows evaluation before purchase. No refund is payable for a free trial because no subscription payment has been made.

3. Annual subscriptions — 30-day refund

A Customer purchasing its first annual Segnol ERP subscription may cancel within 30 calendar days from the date of the first annual subscription payment and receive a 100% refund of the eligible subscription licence fee.

This applies only to the first annual subscription term and subscription/licence fees actually paid to Segnol. It does not automatically apply to implementation, migration, training, custom development, integrations, managed services already delivered, third-party charges or taxes already legally remitted or otherwise non-refundable.

4. Annual subscriptions — after 30 days

After the initial 30-day refund period, an annual subscription may be cancelled by written notice to Segnol ERP.

Unless otherwise expressly stated in the applicable Order Form, fees paid for an annual subscription after the initial 30-day refund period are non-refundable. The Customer will normally continue to have access until the end of the applicable prepaid subscription term.

Segnol ERP may, at its sole discretion, consider a pro-rata refund, service credit or other commercial adjustment in exceptional circumstances. Nothing in this section limits rights that cannot legally be excluded.

5. Monthly subscriptions

Monthly subscriptions may be cancelled at any time through available administrative functionality or by contacting hello@segnolerp.com. The current paid month is non-refundable, and access normally continues until the end of that billing period.

6. Subscription renewals and automatic renewal

Annual subscriptions may automatically renew only where automatic renewal is expressly enabled by the Customer or stated in the applicable Order Form.

Where automatic renewal applies, the subscription will renew for the applicable renewal term unless the Customer cancels before the renewal date in accordance with the applicable Order Form or subscription terms.

Segnol ERP will make reasonable efforts to provide advance notice of an upcoming renewal where reasonably practicable. The renewal price may be the then-current applicable price or the price specified in the applicable Order Form, subject to applicable notice requirements.

If a Customer believes a renewal was processed in error, the Customer should contact Segnol ERP promptly. Segnol ERP may review the circumstances and, at its reasonable discretion, provide a cancellation, credit or refund where appropriate.

7. Reduction in employee count

Where pricing is based on employee count or other usage metrics, reductions may affect future invoices but will not ordinarily result in cash refunds during an annual prepaid term unless otherwise agreed.

8. Implementation, migration and training services

Professional services already performed, scheduled or materially commenced are generally non-refundable unless otherwise agreed in writing.

9. Custom development and integrations

Custom development, API integrations, custom reports, workflows and other bespoke development are generally non-refundable once development has commenced or applicable milestones have been delivered or accepted.

10. Managed payroll and compliance services

Fees for payroll, statutory processing, compliance support and other managed services already performed are generally non-refundable.

11. Segnol ERP service defects or payroll errors

If a material defect directly causes an incorrect payroll calculation or materially affects a payroll process, Segnol ERP will investigate and, where attributable to Segnol ERP, use reasonable efforts to correct the issue and determine whether a service credit, refund or other remedy is appropriate.

12. Service credits

Where the applicable service commitment provides a 99.982% monthly uptime target, Customers may be eligible for service credits where the applicable uptime threshold is not achieved at sole discretion of Segnol ERP.

13. What is not refundable

Unless expressly agreed otherwise, implementation, migration, training, onsite services, custom development, completed integrations, managed services, third-party charges, communication charges, payment gateway charges, bank charges, government fees and taxes already legally remitted are generally non-refundable once incurred or delivered.

14. Data after cancellation

Cancellation or refund does not automatically result in immediate deletion of Customer Data.

The Customer will generally have 60 calendar days after termination or cancellation to export Customer Data. After the 60-day export period, Segnol ERP may permanently delete Customer Data, subject to applicable legal requirements, backup cycles, security requirements and legitimate dispute-resolution obligations. Customers are responsible for exporting information they require before the end of the export period.

15. Taxes and GST

Refunds will be processed in accordance with applicable Indian tax laws and GST requirements.

16. Refund method

Approved refunds will normally be made to the original payment method used for the transaction, subject to appropriate fraud prevention and verification measures.

17. Refund processing time

To request a refund, contact hello@segnolerp.com with the Customer/company name, registered account email, invoice number, subscription plan, payment date and relevant details.

Segnol will endeavour to acknowledge the request within 2 business days, confirm eligibility and calculation within 7 business days, and process an approved refund within 10 business days after approval.

18. Disputed invoices

Invoice disputes should be notified in writing within 15 calendar days of the invoice date. Undisputed amounts remain payable.

19. Chargebacks

Customers should contact Segnol ERP before initiating a chargeback where the dispute concerns a Segnol ERP subscription or invoice.

20. Cancellation does not remove payment obligations

Cancellation does not eliminate unpaid invoices, charges for Services already delivered, committed professional-service fees, approved custom development, third-party charges or other contractually due amounts.

21. Refunds required by law

Nothing in this Policy excludes statutory rights or remedies that cannot lawfully be excluded.

22. Business customers

Segnol ERP is primarily a B2B enterprise software service. Negotiated provisions in a Master Services Agreement, SaaS Agreement, Order Form, Statement of Work or other written agreement prevail over this general Policy where applicable.

23. Changes to this Refund Policy

Segnol ERP may update this Policy to reflect changes to products, pricing, payment processes, applicable law or business practices.

24. Governing law

For customers contracting with Dinjan Consultancy Limited in India, this Policy is governed by the laws of India, subject to applicable dispute-resolution provisions.